What will happen to the available balance in my Alipay PH account?

You may utilize the remaining balance in your Alipay PH account before 24 March 2018 by:

 1. Using remaining balance in Alipay PH for your purchase(s) on Lazada Philippines

     Here’s how to use your Alipay PH balance when paying in Lazada:

  • At the Lazada payment page, select Alipay PH as the payment option
  • You’ll be re-directed to Alipay PH website. Enter your Alipay PH email address and password
  • Review your order and click ‘Pay Now’. The payment will be automatically deducted from the available money on the Alipay PH account balance.
  • You’ll receive a confirmation of the successful order

2. Requesting for full withdrawal of the remaining balance in Alipay PH by sending the following information to help.ph@service.alipay.com . We will process your request within 3 – 5 working days upon receipt of scanned copies of all required information. 

  • Proof of Identification (Government-issued ID, front and back pages)
  • Proof of Address (eg. Utility bill)
  • Bank Statement (indicating bank account name and number)

3. Requesting to transfer the remaining balance in Alipay PH to your Lazada E-Wallet by sending your Lazada E-Wallet and email address to help.ph@service.alipay.com. Please note that your Lazada E-Wallet must be activated first. 

  • Log in to your Lazada PH account and click Lazada E-Wallet under “My Account”
  • Verify your email address and mobile number

We will process your request within 3 – 5 working days upon receiving your email

Have more questions? Submit a request

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