Who should I contact in order to get a refund for a purchase that I made through Alipay PH?

To get a refund, you should contact your seller. Once the seller processes your request, you will get a confirmation message from Alipay PH.

Please note that it may take some time for your refund to appear on your Alipay PH account.

Here are some estimated timeframe for refunds. However, do note refund timeframe takes effect ONLY from the moment the merchant cancels the order.


Payment Method

Refund Destination


Credit Card/

Debit Card

Refunded to the Credit Card

3-5 working days OR

after 1 billing cycle, (depending on                   the issuing bank)

Alipay PH E-Money

Refunded back to the Alipay PH account balance


Store OTC (7-11)

Refunded back to the Alipay PH account balance



However, if you still face issues with your refund even after the merchant has confirmed your refund, please submit a request and we will get back to your within 24 hours. 

Provide us your inquiry in the following format: 

  • Account Email ID:
  • Merchant Order No.:
  • Alipay PH Transaction ID: 
  • Refund Amount:




Have more questions? Submit a request


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