Why is my Alipay PH transaction/payment/account blocked or locked?

The security of your Alipay PH wallet and personal details are of utmost importance to us and we have implemented measures to protect your account against potential fraud and theft. 

In addition, in compliance with regulatory requirements, Alipay PH is obliged to implement measures against fraud, money laundering, and financing of terrorist activities as well. Visit our anti-money laundering policy page for more information.

The Alipay PH Fraud prevention team blocks/locks accounts and transactions where we have detected risky activity. Please co-operate with our team to verify your details, not just to unblock the transaction but so we can learn to make your future Alipay PH experience as smooth as possible! 

However, if you still face issues with your account or transaction, Please submit a request and we will get back to your within 24 hours.


Have more questions? Submit a request


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