I did not receive my Alipay PH verification code / sms / email, what should I do?

You will be first asked to verify your email address and then your phone number to register for a basic account. Please allow for a few moments to receive the verification SMS on your mobile phone or email in your inbox. 

If you did not receive email in your inbox, do check your spam or junk folder. If not, click "Resend the confirmation Email" and you should now receive it. Similarly, do the same for the SMS verification code, allow for a few moments for the SMS to arrive and if you do not receive it, request for a SMS code to be resent to your number. 

If you still face a problem, do submit a request and our customer service staff will assist you in verifying your account.

Have more questions? Submit a request

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