To provide the best in class service, we have to collect some information about you and your order. This is why we find it necessary to contact you when information is missing (e.g. when your address cannot be found) or if we find suspicious behavior on your account.
All of this is done to make sure that your account is safe and you do not experience any problems while shopping with us. If you do not respond to our emails or calls, your order may be cancelled a result.