How long does my Alipay PH refund take?

We will complete the processing of your refund within 2 business days of the refund confirmation from the merchant. However, please note it takes some time for the amount to be reflected in certain payment methods after we have processed the refund.

Please refer to the table below:

Payment  

Payment Method

Refund Destination

Timeframe

Credit Card/

Debit Card

Refunded to the Credit Card

3-5 working days OR

after 1 billing cycle, (depending on                   the issuing bank)

Alipay PH E-Money

Refunded back to the Alipay account balance

Instant

Store OTC (7-11)

Refunded back to the Alipay account balance

Instant

Top-Up

Top-up Method

Refund Destination

Timeframe

Credit Card/

Debit Card

Refunded to the Credit Card

3-5 working days OR

after 1 billing cycle, (depending on                   the issuing bank)

MLePay

Refunded into the bank account OR through LBC Money Transfer/ Remittance 3-5 working days

Online Banking via DragonPay

Bank Account

3-5 working days

Store OTC via DragonPay

Refunded into the bank account OR through LBC Money Transfer/ Remittance

3-5 working days

7 Connect

(7-Eleven)

Refunded into the bank account OR through LBC Money Transfer/ Remittance

3-5 working days

 

Here are some estimated timeframe for refunds. However, do note refund timeframe takes effect ONLY from the moment the merchant cancels the order.

If you still have not received your refund even after your merchant has confirmed your refund,please submit a request and we will get back to your within 24 hours.  

Provide us your inquiry in the following format: 

  • Account Email ID:
  • Merchant Order No.:
  • AlipayPH Transaction ID: 
  • Refund Amount:
  • Refund Destination (if applicable):
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