Getting a refund from your Alipay PH wallet back to your bank account

Your eMoney stored on your Alipay PH wallet is safe and secure and will not expire or be moved without your knowledge and consent. It works just like real cash! You can keep it there for quick and fuss free future purchases at our merchant partners.

However should you wish to get the money from your Alipay PH account balance to your bank account, please submit a request with the required documents and we will get back to you within 24 hours. Please do so in the format below:

  • Account Email ID:
  • Merchant Order No.:
  • Alipay PH Transaction ID: 
  • Refund Amount:
  • Attach required documents

We will transfer the money to your bank account after completing some verification. Please note that we will require your the following documents:

Top up done through Cash OTC, 7-Eleven and MLepay:

  1. Proof of Identification
  2. Proof of Address

For Top up done through Online Banking

  1. Proof of Identification
  2. Proof of Address
  3. Bank statement showing the charge, the bank name, bank account holder’s name and the last 4 digits of the bank account.

Here is a list of accepted documents:


Acceptable Documents

Proof Of Identity

  • Passport, driver's license, SSS ID, UMID, TIN card, Postal ID, PRC ID, voter's ID

Proof Of Address

  • Utility Bill
  • Bank statement

The timeframe for refund to bank account is 3-5 working days from the date the complete requirements were provided.

Have more questions? Submit a request


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